November 2016 155 www.bahrainthismonth.com This pioneering contact centre provides a range of solutions and expertise to help enterprises grow and succeed. Invita was initially formed as a division of BBK, and subsequently developed into a leading service provider in the Kingdom. The independent company boasts over 400 employees who are handpicked and indoctrinated with the values of passion, spirit and intelligence. Commencing operations in 2007 as a multimedia contact centre, Invita was the pioneer in GPRS video calling and chat services. The first to launch 3G video support, it expanded into IT services and a training centre and, more recently, the Social Media Command Center (SMCC). The SMCC monitors social media on behalf of its customers, keeping end users informed of products and services and also monitoring the space for positive and negative feedback, which is then addressed. Invita, whose name is derived from the words ‘invigorate’ and ‘vitality’ has re-defined the status of third-party companies by breaking the myth that organisations only outsource non-essential functions. With a fresh approach to operations – evident in its slogan “In touch, with intelligence” – its success in bringing about process efficiency and cost control in areas such as contact centres, telebanking, fulfillment services, payroll and claims processing further endorses its abilities. The corporate’s key focus continues to be process outsourcing in the BFSI (banking, financial services and insurance) industry. Invita currently operates business process outsourcing companies in Bahrain, Kuwait and Dubai. With a focused vision, Invita’s future goals include diversifying its business and maximising its income stream through feasible long-term contracts. The organisation’s success bears testimony to its endeavour, playing a small but significant role in the growth of the nation. Call 17 506-000. INVITA Invita’s chief executive Rahul Bhalla A Decade of Excellence Soirée à Paris Crown Plaza Bahrain held a French theme night at La Mosaique restaurant. The ribbon-cutting ceremony Top: Leila, George, Rowena, HE Bernard Regnauld-Fabre & Omran Bottom: Priya & Anne Joydeep, Srini, chef David, Rafael, Umar, Joffer, Rajeen, Arif & Milam Students and members of Alliance Francais Fabregas, Abdulrahman & Nakhle Gilles, Dominique & Fabregas
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