February 2016 131 www.bahrainthismonth.com from the lobby, we have wonderful facilities such as a 24-hour gymnasium with personal trainer, kids’ club, ladies’ and gents’ salons, swimming pools for adults and kids and more. “Our services extend to a special welcome treat at the time of entering the lobby on arrival, 24-hour food and beverage service with healthy options, en-suite dining, personalised house-keeping and baby-sitting services and a lot more. “Simply put, we focus very much on the quality of each guest’s experience. We provide our customers with an extensive offering of services in order to give them complete stay satisfaction.” Call 17 171-626 or visit bahrain.frasershospitality.com. Having made a name for itself in the hospitality industry, this popular property doesn’t just rest on its laurels but strives to perfect the art of customer service. Service With a Passion FRASER SUITES SEEF BAHRAIN Wissem Mougou For the third consecutive year, Fraser Suites Seef Bahrain has achieved excellent financial results and has been named Bahrain’s Leading Serviced Apartments by the World Travel Awards. This comes as no surprise, taking into consideration the property’s commitment to quality and excellence in the service standards it provides in the serviced apartments segment. The philosophy behind Fraser Suites Seef was the desire to create a unique apartment-style accommodation experience through its fantastic blend of location, facilities and amenities to all visitors, whether they are busy corporate clients, leisure travellers on holiday or those on extended-stay relocations. The seven-year history of the property has proved that it has succeeded in its endeavour. The biggest challenge for the management, after achieving that goal, is to maintain its leading position in the luxury serviced apartments segment in Bahrain, by focusing on the quality of each customer’s experience. For this reason, Wissem Mougou has been recently appointed to lead the front office team. Having worked in Tunisia for 15 years before coming to Bahrain, he utilises his five-star hotel experience, in diverse front office roles, to provide efficient guest services and to ensure that Fraser Hospitality’s high standards are met. “These days you need to provide much more in order to stand out from the competition,” he says. “We’ve got a product which is a five-star deluxe standard. Apart from the direct access to Seef Mall
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